We want every customer to be happy with their purchases from Aroma ChaiTea. Please contact us if you are not 100% satisfied.
You may return items for store credit or refund, minus processing fee and shipping cost, within 15 days of receiving your order.
💠RETURNS
1. Email us at info@aromachaitea.com requesting return approval.
Please include:
☛ Your name;
☛ Order number;
☛ Item(s) you wish to return;
☛ The reason for return.
Specify how you would like to proceed:
☛ Full merchandise credit to aromachaitea.com, shipping fees excluded;
☛ Refund back to your original payment method minus a 20% processing fee and shipping cost.
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 WE WILL RESPOND WITHIN TWO (2) BUSINESS DAYS
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2. Please ship returns to the following address, using the shipping carrier most convenient for you.
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A CUSTOMER IS RESPONSIBLE FOR THE RETURN SHIPPING COSTS *
We do not reimburse or refund return shipping cost
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Aroma ChaiTea
105 W. Dewey Ave.
Building D, Unit 19, Suite 419
Wharton, NJ 07885
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3. Once we have received the returned product in good condition, we will proceed as requested.
*Please note:Â
☛ Shipping charges will not be credited or refunded
☛ 20% re-stocking fee may apply
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💠EXCHANGES
☛ We only replace items if they are defective or damaged.
☛ If you need to exchange it for the same item, send us an email at info@aromachaitea.com and mail your item to the address above.
☛ Please contact us prior to shipping, or we may not be able to accommodate your exchange.