Aroma ChaiTea Wellbeing from Nature

We want every customer to be happy with their purchases from Aroma ChaiTea. Please contact us if you are not 100% satisfied. You may return items for store credit or refund, minus processing fee and shipping cost, within 15 days of receiving your order.

Product Exchange & Refund Procedure

RETURNS

1. Email us at info@aromachaitea.com requesting return approval.

Please include:

✅ your name;
✅ order number;
✅ item(s) you wish to return;
✅ the reason for return.
Specify how you'd like to proceed:
✅ Full merchandise credit to aromachaitea.com, shipping fees excluded;
✅ Refund back to your original payment method minus a 20% processing fee and shipping cost.

    You will receive a response from us within two business days.

    2. Please ship returns to the following address, using the shipping carrier most convenient for you.

    * Return shipping charges are the responsibility of the customer.

    Aroma ChaiTea

    105 W. Dewey Ave.
    Building D, Unit 19, Suite 419
    Wharton, NJ 07885

    3. Once we have received the returned product in good condition, we'll proceed as requested.

    *Please note: Shipping charges will not be credited or refunded.

    EXCHANGES

    We only replace items if they are defective or damaged.

    If you need to exchange it for the same item, send us an email at info@aromachaitea.com and mail your item to the address above.

    Please contact us prior to shipping or we may not be able to accommodate your exchange.

    Aroma ChaiTea Herbal Teas