We want every customer to be happy with their purchases from Aroma ChaiTea. Please contact us if you are not 100% satisfied.
You may return items for store credit or refund, minus processing fee and shipping cost, within 15 days of receiving your order.
1. Email us at firstname.lastname@example.org requesting return approval.
☛ Your name;
☛ Order number;
☛ Item(s) you wish to return;
☛ The reason for return.
Specify how you would like to proceed:
☛ Full merchandise credit to aromachaitea.com, shipping fees excluded;
☛ Refund back to your original payment method minus a 20% processing fee and shipping cost.
WE WILL RESPOND WITHIN TWO (2) BUSINESS DAYS
2. Please ship returns to the following address, using the shipping carrier most convenient for you.
A CUSTOMER IS RESPONSIBLE FOR THE RETURN SHIPPING COSTS *
We do not reimburse or refund return shipping cost
105 W. Dewey Ave.
Building D, Unit 19, Suite 419
Wharton, NJ 07885
3. Once we have received the returned product in good condition, we will proceed as requested.
☛ Shipping charges will not be credited or refunded
☛ 20% re-stocking fee may apply
☛ We only replace items if they are defective or damaged.
☛ If you need to exchange it for the same item, send us an email at email@example.com and mail your item to the address above.
☛ Please contact us prior to shipping, or we may not be able to accommodate your exchange.